Trusting a third party with something as important as supplying the data that you (or your client) will use to inform significant property decisions is a big deal. We understand that by choosing Martello, you are placing that trust in us. In return, this is the promise we make to you.
We take pride in what we do, and we always will. We don’t cut corners, we don’t rush and, most importantly, we tell it like it is. Always.
Should the worst happen (and we’ll be working really hard to make sure it doesn’t), you’ll know that we will be covered by adequate and appropriate insurance.
Successful businesses are built on successful partnerships. We believe that means being honest, fair to both parties, and acting professionally at all times. It’s who we are.
We hope you don’t have to use it but, in case you do, we’ve outlined our complaints procedure. If ever there is a problem, you’ll know how we’ll handle it, and how to escalate if you’re still not satisfied.
We benchmark ourselves against our peers and stay abreast of relevant legislation. We consider this a bare minimum, and strive to exceed these bars wherever possible.
These points represent our interpretation of the PCCB regulatory code. We hold these as core tenants of our business operations. We hope that by sharing this with you, you feel even more confident of a great service and experience powered by Martello.